DO NOT DEPOSIT YOUR MONEY WITH THIS OPERATOR. Gun lake just didn’t want to pay me my 1,000 loss promotion. We can sometimes reopen it as a one time courtesy but we are unable to reopen it due. However, when a patron mentions closing their account, we close the account for security purposes. When I responded to him that I did NOT authorize him to close the account he said that I apologize for the inconvenience. The customer service rep closed my account without me telling him to do it. I planned to do this after my loss promotion was received. I opted into the promotion, even though it want the promotion I had expected when I signed up, I mentioned to the customer service person that I was disappointed and would clos my account. Also, if you think about it, and you play a 50 cent spin on a slot and win 2 cents, 5 cents or, even 25 cents, it is still a win and falls into the 95 average even if you do not get your money back. Hence why you get a single pair if playing video poker quite often. They said that the promotion wasn’t valid and the only promotion was the 1,000 casino loss promotion. This means you will hit a winner 95 of the time. I didn’t receive and reached out to customer service. I signed up under the impression I would receive a deposit match of 750. Terrible customer service-wont pay loss promotion
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